Customer Service (MKTG 1010)

Taught SLCC’s Marketing 1010 course Summer 2014-Present. This course studies the basic service skills in business. It looks at the management of conflict, stress, professionalism, time management, and telephone usage. It deals with internal and external customer service concepts.

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Marketing Info Management- Partial Redesign

Redesigned the Marketing Research course at SLCC in Spring 2015. The redesign included more emphasis on group projects in a semi-flipped class environment. We successfully completed projects for real clients including The Lupus Foundation, Salt Lake Auto Connection, and Terra Mia Restaurante. A relationship was also developed with Qualtrics in Provo, which allowed us to utilize their software during the course.

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Columbia College

Taught at Columbia College’s Graduate Program from 2011-2015. The courses taught were “Managing Diversity” and “International Business.” I also helped pilot one of the first hybrid courses at Columbia College in 2014.

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Teaching at Provo College

My first teaching experience at a college level was offered to me by Provo College in 2009. At Provo College, I had the opportunity to teach a wide variety of students who came from business management, nursing, dental assisting and physical therapy assisting majors. I taught there for four consecutive years.

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Program Advisory Board- Provo College

In 2012, I served on the Program Advisory Board at Provo College. As a team, we completely revamped the Design program to include more industry-specific skills and a more diverse program that can better prepare students for success in the industry.

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