2015

Customer Service (MKTG 1010)

Taught SLCC’s Marketing 1010 course Summer 2014-Present. This course studies the basic service skills in business. It looks at the management of conflict, stress, professionalism, time management, and telephone usage. It deals with internal and external customer service concepts.

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Marketing Info Management- Partial Redesign

Redesigned the Marketing Research course at SLCC in Spring 2015. The redesign included more emphasis on group projects in a semi-flipped class environment. We successfully completed projects for real clients including The Lupus Foundation, Salt Lake Auto Connection, and Terra Mia Restaurante. A relationship was also developed with Qualtrics in Provo, which allowed us to utilize their software during the course.

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